Privacy notice

Pineland Ops uses information to provide the website and advisor, protect the service, and respond to you. This notice applies to the website, Skill Tabs, and Pineland OS advisor. Contact us at the address below with questions or requests.

What we collect

• Account and enquiries: your email when you sign in, and details you voluntarily submit in a consult or contact request, to provide access and respond.
• Daily message counts: a user ID for signed-in accounts; for visitors without an account, a signed browser cookie identifier and a one-way hash of the IP address for abuse-resistant limits. The usage database does not store a raw IP address.
• Advisor content: messages, files and web links you submit, and the answers generated. Pro conversation text is saved to your account if Pro becomes available, so you can reopen and delete it.
• Anonymous statistics: daily totals of agent choices and industry, functional role, and language-learning interest selections. Selection counts contain the option, date and count only; no visitor ID, email, IP address, or finer timestamp. Repeated selections can count more than once.
• Answer feedback: the rating you tap under an answer, any tags and any note you type, the agent's role name, your plan tier, and — if your browser profile has them — your selected role and industry. The question and the answer are not stored with it.
• Pilot sign-ups: name, email, optional company, role, industry and the note you submit, used to run the pilot and follow up with you. Not a marketing list.

Browser profile, documents and web pages

Your optional About you profile (including any language-learning interest) stays in this browser under a random anonymous ID. Clear it with “Clear my profile” or your browser's storage controls. Selected profile details are sent with each advisor question to adapt that answer, but the profile is not stored on our servers. Selecting a role, industry or language also increments an anonymous daily total. Selecting a language does not currently translate answers or assess proficiency.

We read a company website on the first advisor question if you provide one. Documents you attach and pages you link are processed by our AI model provider to generate an answer. The advisor treats external text as reference material, not instructions. Files and fetched pages are not kept as original uploads or copies in chat history. On free tiers, conversations are not saved as reopenable history. On Pro, conversation text, including any text you paste from a document, is saved until you delete that conversation.

Service providers and security

Our hosting, authentication, database and AI model providers process information needed to run the service. Public websites you ask us to read receive a request from our server. Stripe will process subscription payments when Pro launches. We use access controls and limited storage, but no internet service can promise absolute security. Provider-side processing and retention may differ from our own storage practices.

Analytics and contact records

On pinelandops.com we use Google Analytics to understand how the site is used. It sets cookies and reports aggregated traffic data such as pages viewed, referring sites, campaign tags, and general device and location. We send Google Analytics event names and scores only, never your email, name, company, or chat text. Read Google's privacy policy. Contact details you submit through our forms are stored in our HubSpot CRM so we can follow up.

Retention and deletion

• Daily counts reset for limit enforcement at midnight UTC. Older usage and anonymous aggregate count rows are not yet automatically purged; we retain them for abuse prevention and trend reporting until a deletion schedule is implemented.
• Answer feedback (rating, tags, any note you typed) and pilot sign-ups are kept until you ask us to remove them. Feedback is used to improve the agents; pilot sign-ups are used to run the pilot and contact you.
• Pro chat history remains until you delete each conversation or request account deletion. The service strips original file payloads before saving history.
• Account and consult details remain while needed to provide the service, follow up on your request, or meet legal obligations. Ask us to access, correct or delete them; some records may have to be retained for legal, security or accounting reasons.

Payments

Pro payments are not enabled yet. When they are, Stripe will handle checkout and card details. We expect to receive a customer or subscription reference, plan status, and payment events to provide or revoke Pro access, but not your full card number. Stripe handles payment information under its own privacy practices.

Your choices

You can use the advisor without an account within free limits, choose whether to supply profile details or documents, clear your browser profile, delete Pro conversations if available, ask us to remove a feedback note or a pilot sign-up, and request account deletion. We do not publish named usage rankings or score language proficiency for hiring.

Contact

Privacy questions or deletion requests: hello@pinelandops.com